I've tried this place twice for massages now. The first time the person could not have been certified. It was the single worst massage experience I've had and I've had easily 100+ massages. Can't even begin to tell you all the things wrong w/this experience. Carmen even seemed to expect it to be bad bad bcuz when I came out, she asked how it was and I told her it was not good she commneted that she thought I would say that and gave me a gift cert. to return for another one. I just recently set up an appt. to go back and originally set the appt. @ 11:30 but called back and asked for Carmen specifically and changed the appt w/HER to 10am. The appt was to be w/Toni (sp?) which was supposed to be a good therapist seeing that I had such a bad experience last time (btw - Randall mentioned that the previous therapist had been let go due to so many complaints). I showed up for my appt at 10am - no one was there (doors locked). I kept calling the store and no one answered until 11:15a. Then I find out that Robin is there to FILL IN for Toni for my 11:30a appt which Carmen never changed to 10am. And Robin is someone who normally does facials but trying to get into the massage side of the business. Northing against Robin. She was very nice and wanted to please me in all aspects BUT my appt was missed (not her fault), it screwed up my entire day, there was no covering on the face pillow (just the plastic), I had to ask to be covered when I was lying on my back (otherwise I was laying there naked and cold) and she asked if I wanted my legs covered when I was on my stomach thankfully, had to ask for a pillow under my lower legs to relieve the presure off my back when I laid down, there's never any soothing music (both times I've been there). Again, the missed appt was not Robin's fault but it was Carmen's and obviously she could care less because I never heard from her since to apologize. This place may be good for facials but it's not a place I'd suggest for massages. It's just not something they excel in. With more practice, Robin could become an asset in this area but they need to work on their execution of the massage experience.
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