contacted them to try to avoid big box store wanted personal service as our wall oven/micro needed new micro. Problem was they never really wrote my info so ended up ordering - but I finally contacted them. Needed a "" trim kit"" that they had in stock but claim it was damaged 1 hour before our scheduled install! Ps no other kit available they would contact rep for GE. Asked them to install anyway my husband took off work -however my husband said the guy delivered it and left!! We could of picked up any micro if it wasn't about the proper fit and install we are not even able to remove the old one! Now I have a micro in a box and one broken one in the wall. Not the small business service we expected!