We bought a crib online from another store to save money. When it arrived, it was not the kind of quality we expected based on the info provided. Plus, it came in with a cracked side. We could not get anyone form the website on the phone and after days of emailing they finally responded by directing us to the manufacturer. We could not get anyone from DaVinci on the phone either, and finally filled out their online request form. Turns out that they will send the part for free, but we would have to pay shipping! Fed up, we decided to return the crib entirely, and the website charged us shipping both ways and a 15% restocking fee! What an expensive mistake that turned out to be!\r
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On a happy note, we finally went back to Babyland and ended up with a Baby's Dream Infinity crib for not much more money than we originally paid for that junky DaVinci cirb (about $80 more). In the end it was money well spent. Babyland answered all our questions, and helped us find a better mission style crib
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