Used Barks for the first (and last) time new years eve. I have used another facility for years and never experienced doubling a QUOTED fee. Good businesses will work to satisfy the customer but not this one. The owner was very defensive and told me the additional fees were my fault and that i should have read her website. I guess her staff is not capable of explaining their services. I explained I never had an issue with the facility I had previously used and she told me I could not compare a McDonalds to her steak house. Lastly she said it did not matter if I told others about my experience bc she had enough business. Money aside, I have never been treated so rudely by a business owner. How can she claim she will treat my dog with professionalism when she was so unprofessional with me?
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