Please do not go to this facility. Darren, the manager, and his staff committed gross negligence, and likely did so in order to scam me out of money.
I rarely file complaints like this, but when my, or someone else's safety is at risk, I feel it is a duty to share this story.
I brought my car into this Car-X location to use the Groupon service for a simple oil change and tire rotation. I left my car there in the morning and also reported to Darren, the manager, that I was experience some creaking in the rear suspension and that I'd like for him to take a look at it. I received a call later in the day that the mechanics did not detect any creaking in the suspension. However, Darren said that they did notice some clunking noise in the rear. They investigated the issue and Darren determined that my rear calipers and brake rotors had rusted considerably and were at risk of not functioning properly. He recommended that all brakes, calipers, and rotors be replaced and that the brake fluid system be flushed. He quoted me that the work would be approximately $1000.
I had never heard any clunking while driving the vehicle in the past and had gotten the brakes and rotors replaced last year, so something didn't make sense. I declined the service, picked up my car that evening, and experienced the clunking noise. It was always present, speed dependent, and occurred as long as the car was moving, not just when braking, so that didn't seem like a brake issue to me. I decided to inspect the rear wheels, and to my absolute shock, two lug nuts on the right rear wheel were loose (able to turn with my hand), and the left rear wheel had one loose lug nut. I tightened the lug nuts using the lug nut wrench, took it for a test drive, and the problem was gone.
Now, part of me was happy that the clunking was gone, but the rest of me was infuriated. It's become obvious to me, that the manager instructed his mechanics to purposefully loosen the lug nuts in order to create the clunking noise. This way, they could report the noise, state that my rusted brakes were the culprit, and land a $1000 brake job. Any competent and honest mechanic would have checked the lug nuts (ESPECIALLY after completing a tire rotation) first, instead of using a bogus excuse to scam me out of money. It's absolutely disgusting, that any person, especially a mechanic, would deliberately alter a vehicle in order to ""create"" a problem just to get some work. Loosening the lug nuts on the car could have caused an accident and risked injury to myself, or someone else.
It's a shame that mechanics try to take advantage of people. It's an embarrassment to Darren, and his staff, and I can only advise others to avoid this facility at all costs.
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