My girlfriend and I moved to Austin six months prior to our finally trying out Kerbey Lane. Many friends and acquaintances had recommended we try it out now that we live in Austin. The reputation goes way past the experience in my opinion. We decided to try it on a whim after a long road trip home. We were exhausted, so thought it was best to take our food to-go. We placed our order at 7:19 PM. We received the order at nearly 8:00 PM. We were already annoyed upon finally receiving our order in an unacceptable time regardless of whether dine-in or to-go. We gave KL the benefit of the doubt considering they still had a mild wait when we arrived. I assumed the kitchen was just in the weeds(maybe caught off guard by a late rush) and sh*t happens. We paid and I foolishly gave the server that took our order a four dollar tip(given I know how much depending on the kindness of others to earn a living really blows) on an eighteen dollar bill. Upon arriving home, we discovered our food appeared to have been under a heat lamp for the better part of the forty minutes we waited. That being said, one would think despite its awful heatlamp abused appearance, it would have been luke warm at the very least. Nope, it was as if someone had put it in the fridge after making sure it looked forgotten and inedible. All of the side items that were described as going with our entrees were also absent. I was exhausted from a four hour drive, so I thought against calling the restaurant at eight thirty at night. I sent a very basic complaint with all the points listed above(without the disgust) in a message to KL. I would have(at the very least) expected an apology from corporate if anything. They don't care. Not a word. For all of you that claim what a wonderful staple of culinary culture this is for Austin, WHY? Service is infuriating at best, food is forgettable at best, and they could care less if they make any bad impression on new potential customers. I don't get it. No restaurant survives with such blatant indifference to customers. Since so many are so loyal to such a local ""staple"", I can only warn you not to order food to-go from the location at 13435 Hwy 183 N Ste. 415. I cannot in good faith recommend the calloused idiot who took our to-go order for dine-in or to-go service. Her name was ""Victoria"" as printed on our receipt. Not impressed Kerbey Lane. Never again. Word of mouth and first impressions counts for a lot, regardless of reputation.
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