We just hosted our 8 year old daughter's birthday here after hearing about it favorably from friends. From the beginning the service was excellent. They called us to confirm all the details 1 week before the party. They greeted us at the door with big smiles and knew all the guests by name before we went into the party room. They really made my daugher feel special and even loaded the presents into the car when we were done. I plan on hosting my 4 year old sons party here next month. I would recommend booking early though because our preferred time slots were full 3 weeks in advance.
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