3 days before Christmas we were scheduled to move. This was the first time in 80 years that we used a transfer company as our children live out of State.\r
Calfo's owner and estimator quoted a price to pack and move @ $1742.41 and said it would take 11 hours.\r
The first guys to arrive denied any agreement to pack some of our remaining heavier items, which panicked me. The day of estimations I was told if the customer chose to pack their own boxes, those boxes would not be insured. (We did move about 30 boxes of cherished figurines and china ourselvespror to the moving date). \r
The owner was called and told his help to pack some of the unpacked ""stuff"". He did not tell me that he would charge $22.00 a picture or I would have car carried them mysef. Did I say that the move was less than 12 mis. in a rural area? \r
At the tenth hour of an 11 hour estimate, the owner called me into a back area of the house and said that because the job turned out to be more difficult than he expected, the cost of the move would now be $3265.02.!! And he wanted cash! Of course we did not carry that kind of money, aside from the original quote.\r
Mr. Calfo finally agreed to take a personal check and $ 140.00 in ""tip"" money that the guys were waiting for, aside from the $40.00 lunch provided.\r
My legal advisor said it would cost as much as the overcharge to put a claim in against this company. So I am choosing this format to call attention to the mis handling of a CONTRACT. ( Sure they could have asked for a few hundred more dollars from 2 old people--the ""contract says they can do whatever they want). Having put our trust in this man's character, tho, we feel the doubling of the moving price at the 10th hour-because they were tired, has a nasty, haunting scent to it..\r
p.s. I assume that when a larger company sends an estimator out, the estimator is the one responsible for quoting errors and not the naive elderly.\r
Your reputation is everything Mr. Calfo, andI I am a bit sorry to tell my story publicly. You see, I am not a confrontist and am easily intimidated, so this avenue of response has been my only emotional outlet. The move was very hard on the both of us. Jackie
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