We used to really enjoy going to this place -- until the owner showed us how little he knows about customer service. Eight of us went here for lunch this week. One coworker ordered a two topping pizza. It only came out with one of the toppings so they let the waitress know the pizza was incorrect. The owner brought the ticket over and said, basically, ""no, you're wrong, you only ordered one topping."" Another coworker said, I'm sorry, but I heard them order two. We could argue over who's right and who's right all day long but it won't get anyone anywhere. You would think an owner of a customer service oriented business would understand a simple ""I'm so sorry we missed your topping, apparently it wasn't on the ticket. We'll go ahead and add it to your pizza and get it right out."" and simply eat the 5-25 cents worth of veggies that it cost him -- instead of arguing with a table of 8 who now won't come back. We spent at least 70$ there today and we do that at least once a month. Apparently winning that argument over 25 cents worth of topping was more important than steady business from loyal customers.
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