I called Ace appliance in Plantsville, Ct which is now owned by ACME Appliance to service my gas fireplace. They assured me that they had technicians that were certified to repair gas fireplaces and scheduled an appointment for me right away. A tech came out to my house within a day. I stated that my fireplace had just shut off for no apparent reason while burning for around 20 minutes. He tinkered around in his tool box and on the floor looking into the unit for several minutes. Then took out a pair of pliers and bent the thermalcuplink. Said that should take care of my problem. Charged my $90.10. for about 10 minutes and no parts. That evening when i turned the fireplace on it shut off within 10 minutes and the pilot shut off. I tried to relight it but it several attempts. So I called Acme appliance and stated my problems. The woman acted very surprised that I was talking about service on a fireplace so I asked her why? She deverted my question stated that she was just distacted. I told her that the tech stated that I may need a new part if the problem continued. She new nothing about my service. She blamed it on the fact that there computers were down. So I gave her all of my info ( the make and model) and she assured me that after talking with the tech she would get the part ordered and call me back to schedule the innstall. Four days went by without a call so I called again. The woman now said that they weren't able to get a hold of the technician. So I got upset stated that it had been 7 days since the intial service call and 4 days since I called and said that the problem wasn't fixed. She responded with "" your not doing this right now are you?"" I said""Yes I am, How could you not be able to reach your tech? Doesn't he have a cell phone?"" She said' Look your not the only customer that we have! Its not like it a Whirlpool or something that we are familiar with!"" I said then you shouldn't have said you are certified to fix them if you ddon't know what your doing!"" She responded "" I'm trying to help you out and we will call you when we here back from the tech.""
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