We went on a cold Saturday night. We had a reservation for 6:30 and arrived about 6:45 due to a tire with very low pressure that needed to be filled before we could leave. When we arrived the place was packed and the woman at the door (who we later learned was the proprietor) asked us to wait at the bar for our table. We were in no rush and found seats at the bar. Once we were seated at our table our server came over and said, ""What can I get you to drink?' She had no smile, no greeting, no emotion to even make us feel welcome! After about ten minutes she brought our drinks and we had some questions about the appetizer platter and some of the other offerings on the appetizer menu. She answered our questions curtly and rudely as if to say, ""How dare you ask me any questions about the menu."" We ordered the appetizer platter and the escargot which arrived after about 25 minutes. In the mean time the server did not ever check back with us to see if we wanted another beverage or to apologize for the delay in the appetizers. In the mean time there was another server at most of the other tables who was constantly at his tables, taking care of his customers, smiling and going out of his way to give the service that is expected in the normal course of a meal. Our server did nothing to ever make us feel welcome or like we should even be in the restaurant. We lingered over the appetizers and took our time to order the entrees with very limited trips where the server checked back with us. We ordered dinner. We waited 50 minutes without one time seeing our server back at our table. Finally one of us went to the proprietor and told her about our poor service. She was shocked and said, ""You haven't gotten your food yet?"" Just then another server brought our food from the kitchen. The proprietor came over to the table and said, ""I am sorry but it has been such a busy night."" I told her that we waited for 50 minutes for our food with no explanation or checking back from our server. I told her how horrible the service had been. I said everyone else who had a different server was being well taken care of with no major delays. The proprietor got all defensive and instead of trying to make things better she kept saying they were busy. I told her that is no excuse especially when everyone else was getting good service and our server was basically absent all night. Then our server showed up at the table and I told her about how unhappy we were with the service. All she said was, ""I am sorry you feel that way."" I said, ""This has nothing to do with feelings. These are facts that we received basically no service from you."" She just kept on with, ""I am sorry you feel that way."" About ten minutes later the three of us each had a shot glass of something set down in front of us with no explanation?????? This was very odd. The food was absolutely fantastic, as always. We had to ask for our bill and another server brought that to our table. Needless to say we did not leave a tip. I am very surprised that a quality place would not be more professional in handling a very valid complaint and that the proprietor would blame it on a busy night. That server was absolutely the worst I have ever encountered. No real apologies were ever given and those three shots of vodka were a slap in the face more than anything.
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