I am taking this time to give ben two thumbs DOWN! I have been going to Visible Changes once a month for ten years. Everytime I go in I just walk in, I have never had a problem before. I always ask for a color specialist, I don't ask for anything fancy just one solid color and my formula is in the computer. The girl in the front told me that Ben was available with no wait so I went and changed I sat down and he went to the computer to get my formula and mix my color. After looking at the color I had decided to get my hair styled, because the color did not look right. Normally, I pay for my color service about forty-seven dollars (that does not include the blowdry), this time it was sixty-seven. Why the price increase? There was no price increase in the salon. I confronted the manager and she had no answer for me. Come to find out that Ben was promoting himself at a higher level than what he was. With the wrong color and being overcharged I left the salon to get it fixed at another salon and have vowed never go back . Exceptional?
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