Sales person Rick Silver was fabulous. His demonstrations were effective and he gave us a lot of good information without pressuring us to buy. Installers arrived on scheduled day and installed all windows in a remarkably short period of time. Our only complaints are (1) salesman told us installation would be done from outside, but 10 of 11 of our windows were installed from inside. As a result we hadn't prepared by removing window treatments and moving items away from windows, so there was a good deal of clean up we had to do after. (2) During installion of kitchen window, the only one done from outside, a heavy vase fell off a shelf attached to the wall above the window into our sink and broke out a corner of the granite composite sink. Quality of the windows was not exaggerated and we highly recommend this company, but would advise customers to clear inside where windows are to be installed in case they are done that way.
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