BEWARE..I AM FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU case # 99268377. I brought my car 2006 SLK to Star Motors because my gear harder to ship than normal. The service manager promised that he would hook up my car to a diagnostic machine to find out exactly what's wrong with my car and it will cost me $95. The next day when I called, he told me my car needed a brake fluid pressure sensor and it will cost me $329.70 taxes included and it will be ready on Tuesday around 12pm. I said:? Ok, go a head to fix it. The next day he told me that he was mistaken and my car needs to replace the Master cylinder brake booster which will cost $1,086.03 plus tax. I told him that I did not want the repairs and I wanted my car back. He said I have to pay for the use of the ?diagnostic machine? of $106.96. I had no choice but to pay for it and I drove straight to Mercedes Benz dealer. The Mercedes Benz service advisor told me that there was nothing wrong with my car, because the weather is colder in Kansas City than in Houston, where I used to live and I need to warm up my car before I use it. I drove my car in the past 2 days and it works like normal. My complaint is that Star Motor did not perform the service that they charged me or were incompetent and misdiagnosed my car. If I had listened to them and paid for the replacement of the Master Cylinder it would cost me over $1,000 for something that I did not need. In either case, I did not receive the services that I had to pay for!! I am not the only person that received poor service that borders on fraud. Please read all the reviews from Google providing comments from other dissatisfied customers of Star Motors. Everyone rated them ONE STAR ( out of five ). It is my hope that BBB will take the appropriate action with Star Motors so others will not have to go through a similar situation wasting their time and money.
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