My husband and I went to Terra Del Sol for an 80 minutes couples massage. They had us pre-pay before the massage itself and cut the massage short by 20 minutes. Our appointment started at 4:30pm, we were let go from the massage at 5:30pm We should have been done by 6pm. The difference in cost of this is $100. The receptionist as well as the therapists admitted the fault, and told us they could offer us a gift certificate, not a refund. We did not want a gift certificate and asked for a refund. They asked us to call the next day to resolve the matter. I called the next day and the owner said that the massage was only cut short by 7 minutes and they could not issue any refund. They offered us a free couples massage which we booked, but then had to cancel. When I called back to rebook the free massage, the owner said that we had missed our opportunity and there was nothing they could do for us. She was extremely rude to me, and to my husband and told us she was refusing us service.
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