Babies R Us is far from our home and I made a phone call to make sure they had an item in stock (infant organic sleepsack). I called two days in a row before the product was in stock. I finally went there, on a hot summer day with my teenage daughter and infant child waiting in the car for me. I went to customer service and the woman behind the counter made very little effort in getting my item, which should have already been behind the counter, since that was what I was told. After 10-minutes and the crowd had subsided, I asked her again about my product and with a blank expression on her face, she made another phone call to have ""furniture"" give her a call. Nothing had been done this whole entire time. She wasn't even apologetic about anything. To add salt on the wound, they came back with my product, instead of two, they came back with one. At this point, I had been in the store for 35 minutes waiting for a product that should have only taken me five minutes to purchase. I have been a fan of Babies R Us up to this point and since June I haven't been frequenting the store like I used to. It's such a turn-off to have bad customer service like this. I spoke with a manager that evening when I got home and he was very protective about the employee and said that he knew her very well and that she probably didn't mean it. Whatever.
I used to spend hundreds of dollars there and received lots of points on my Rewards card and to this day, I'd rather not go there. I'm better off ordering online and not having to deal with them. Physical and economic damage? They've lost my loyalty and a very large bulk of my business.
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