Last evening, we had our worst dining experience that we've had for a long time at Cozzoli's. My wife and I, our daughter and son-in-law, and two granddaughters (ages 4 and 10) had gone to the Paramount Theater in the late afternoon and we got out a little before 6 PM. We were hungry and looked across the street and saw the sign for Cozzoli's pizza on Congress Avenue.\r
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We went in and ordered two large pizzas and drinks. I asked how long the order would take and I was told 20 to 25 minutes. At the time we went in, there were about 8 to 10 other people in the restaurant. It was not busy.\r
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After waiting almost a half-hour, I went over and asked about the status of our pizza. I was told it would be another 5 to 7 minutes. I went back and we waited. After about another 10 minutes, my son in law went over to inquire about the status of our order. He was told it would be another 7 to 10 minutes Now, keep in mind, we were all hungry, particularly our granddaughters who are complaining about the wait.\r
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I went over to the counter and complained to one of the employees about the slow service. He responded that they had really been busy and they were backed up. From what I had been able to see, there was not much business taking place and they should have been able to handle it without much difficulty.\r
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Finally, at about seven o'clock, I went over again inquired about the status of the order. At that time, an older gentleman, who was identified as the owner, came over and started yelling at me, telling me he was going to throw us out for complaining about the service. I told him that we've been waiting for an hour and I told him if he threw us out, I’d call the police since we’d already paid for the pizza we hadn’t received. One of the employees behind the counter then piped up and said it had not been an hour but rather about a half hour. I pulled out my credit card receipt which had a time on it of 6:01 PM. Again, the owner started yelling at me. If I hadn't already paid, and given a 15% tip, I would have been glad to walk out and go somewhere else.\r
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We finally received one Pizza shortly after that, but it was one for the adults and not the grandchildren. They had to wait another five or 10 minutes for theirs.\r
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After all that, the pizza was okay but it did not live up to the billing outdoors which said that have been “voted the best pizza in Austin” since sometime in the 1980s. If that is s true, the only one that ever had a vote was the owner of the restaurant.\r
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Unless you're desperate and cannot find another place to eat, stay away from this place. \r
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