After a horrible experience at a local Nashville muffler shop and so much trouble with my truly beloved Volvo 240, I found Batey's via the internet and read all of these great reviews. The best referral is from others! I called Batey's first and was told I could supply my preferred parts (at my request). I was given a very reasonable and affordable labor quote. I decided to add a few other things after that too. Upon arrival at the shop, I was greeted by Mr. Batey with one of the most down-to-earth and friendly personalities I've come across in professional service in a LONG time. My elderly Mother adored him ... that says a lot! Trust me. :-) He fixed an annoying LOUD rattle in a split second that had been driving me crazy for 2 years! He allows the customer to be interactive with him, and shows individuals everything he is doing and explains things in detail. His work is impeccable. He does NOT try to do work that isn't necessary, and tells the customer what lies ahead regarding repairs. I appreciate that more than words can express! I added a rear muffler (brand he sells) to my repairs, which comes with a warranty. He stands behind his work! He took time, and slowed down long enough to point out that my transmission mount and motor mounts were almost disintegrated!!! I had repair work done twice elsewhere before arriving at Batey's. No one pointed this out to me, and one of the shops had my car for 12 days and couldn't figure out why my engine was jumping up and down like a maniac. They never put it on a rack, but told me they could obtain wiring diagrams for my vintage Volvo like it was a spaceship from Mars or something. I was told my fuel injectors were bad (not so), but they neglected to put the fuel filter on that I asked for and took them. It was still in the front seat when I went to confiscate my car after 2 weeks because they wouldn't call me. They have been in business for 30 years too. Crazy. A new fuel filter installed elsewhere solved part of the problem. I had even written on a work order for one of the places to check the motor mounts. Unreal. I will be forever grateful to Mr. Batey for showing this to me because I could have easily had a wreck after I saw how mutilated and melted they were with my own eyes! He told me to come back and he would make any necessary adjustments to my exhaust system after I had new mounts installed. Wonderful! My money is tight right now due to numerous repair bills, and he put a new tailpipe on for me as a bonus because he wanted me to be happy. It's simply refreshing to find someone that is not only trustworthy, but also gracious in this day and age. I will be a loyal customer forever to Batey Muffler Shop. I grabbed a stack of business cards while there, and I'm handing them out to everyone I know!! I'm a very picky individual too. Try them out. You won't be sorry! Disregard the comment on here about Mr. Batey being condescending to women. That reviewer must have a giant chip on her shoulder. I wasn't treated like that at all. Mr. Batey's expertise, professionalism, kindness, and honesty met all of my expectations, and then some!
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