My partner and I went to Java Java after church on Sunday. We were immediately seated, but afterward, it was at least 20 minutes before someone even bothered to take our order. Following our order, it was approximately 45 minutes before we received our food. I still held out hope. I figured for a wait that long, the food was going to be excellent. I was sadly mistaken. My potatoes were overcooked to the point that they didn't even taste like potatoes. They'd run out of croissants, which came with my eggs benedict, and rather than inform me and let me choose my substitution, they placed my eggs on white toast. Furthermore, my eggs weren't poached correctly at all! There was raw albumen (egg white) on my plate!!! The ham used was lunch meat (cold cut) ham. I can say the hollandaise was great, though. My partner's waffle was hard and overcooked, and her eggs, like mine, were horribly undercooked. The egg white just jiggled on the plate. I kind of think it's hard to undercook a sunny side up egg, but I was again mistaken. The mocha java was great. It was the highlight of the meal we waited over an hour to receive.
Here's the really sad part: when we got up to close out our check at the front counter, the gentleman (and I use that term very loosely) was extremely rude and unprofessional. He dared not to ask about our experience, so we let him know that we were very unhappy with the service and the food. We weren't rude at all, merely voicing our opinion so that maybe it could be corrected and other's experiences wouldn't be so bad. His response: ""well you don't ever have to come back!"" He then walked off, to another table, still going on about it, waving his hands in the air and making a few choice comments. He even said ""and if you need to see the manager, I AM the manager"" After the experience we'd had, this was totally unacceptable. We asked to see the owner.
He came out and profusely apologized. He's a very sweet man. He explained that it had been a crazy day and he sincerely apologized for his lover, ""the manager"".
Sad to say, we won't be going back ever again. The food we may have been able to excuse since it was such a busy day and the restaurant was packed. The unprofessionalism and the way we were treated, we will not excuse. Matt just lost 2 customers behind a lover who doesn't know how to treat people. I really wouldn't recommend this place to anyone.
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