I used to work there. It's been a few years but it really sounds as though nothing has changed. They are really not afraid to reach inside your pocketbook at Kuni. I'll never forget- and I share the info whenever I get the chance, a Cadillac service advisor educating me about how business is conducted at Kuni. At my collision center customers request I took the car up to the Caddy service drive for requested repairs I questioned her about the exhorbitant expense for the repairs and she said- and I quote, ""Don't worry, our customers can afford it"". Sad. I worked in estimating and management at many different shops and I can say that Kuni is the most liberal with customers and insurers money. By far. Caveat Emptor.
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