7:56 PM 9/15/2010
WARNING >>> WARNING >>> WARNING >>>
EXPRESS TOWING - so bad it should be a crime.
WARNING >>> WARNING >>> WARNING >>>
I just had to share a miserable experience with this company.
First off, do not trust the drivers. Next Do not trust anyone claiming to be a manager...
Second, if AAA or another service company sends this company, you might want to lock up all your valuables
Third - If they quote you an amount and the ""arrangements"" have been made - Run don't walk away from these people.
Lastly, even if doing business with otherwise legitimate companies, tell your friend, your neighbors and your business associates that EXPRESS TOWING CANNOT BE TRUSTED
Don't be surprised if they show up asking for cash and then refuse to leave your vehicle.
Honest businessmen are now having their business hurt because of EXPRESS TOWING bad business practices.
We contacted the garage where we have had all our vehicles repaired for nearly 20 years. He told us to call Express and arrange the tow - When we called, Express would not make arrangements with us. (Flag #1)
After going back and forth with the towing company, they finally sent a very pleasnt young man to pick up the vehicle and take it to the garage.
When the driver got the vehicle to the garage, the garage owner called and told us that it wasn't worth buying and that he would have the driver just return the vehicle to the place of pickup. I told the garage owner that I would pay for the tow. and was on the phone, when he told the driver to just double the charges and return it where he got it. At no time was the driver told to charge the people where the vehicle was picked up.
On returning the vehicle as told, the driver showed up with the vehicle claiming he was owed $100 in ""cash only"" and when the somewhat surprised and innocent lady told the driver she did not have that kind of money at the house, he told her that they would be charging $20 per day storage for the vehicle and took the vehicle away. Leaving the poor woman speechless and in tears.
When I contacted the company and tried to correct the situation, they would not return the vehicle, even if I was paying for it in cash or by credit card.
This is just the kind of potential problems everyone faces.
Even when I asked the ""manager"" for one of the owners, I was denied any further assistance.
I just cannot express the dissatisfaction of dealing with this company and their unfriendly, threatening mannerisms.
Maybe this is acceptable practice for some, but for me it is not.
In my opinion, they've cost themselves a good, cash paying client plus anyone else I can influence to NEVER USE EXPRESS TOWING AGAIN.
WARNING >>> WARNING >>> WARNING >>>
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