Roto-Rooter was fast to my house, quick to assess the problem, and competent when they fixed my problem...Oh yea, it was also 10:00pm on a Tuesday night when I called them. Very Impressive.
I live in Columbus Ohio and this past Tuesday my water heater burst at 9:30pm on a weeknight. My basement is finished so time is of the essence. I googled plumbers and Roto-Rooter came up. I called them, the operator made me feel comfortable and promised me that there wasn't going to be an emergency service fee for someone to come out and assess the problem; regardless of what time of day it was.
Dave the Roto-Rooter plumber called me 1/2 hr later and said he was in route. He got to my house and quickly assessed that I needed to replace a new water heater. In addition, he told me how to start midigating the water to prevent further damage; he didn't have to help me in that regard, but he did. After a long night, Dave then showed back up at 9:00am the next morning to start the process to replace my water heater. It was a long day, but in the end, Roto-Rooter and Dave were fantastic. We will use Roto-Rooter for every plumbing issue we have in the future.
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