Out of the 5+ property management companies I have rented from, Kerr is by far the worst.
Firstly, every time you call you get a busy signal the first 10 times before you finally get through and wait on hold for another 10 minutes.
When renting the place they required us to give them a ridiculous amount of personal documentation - my boyfriend actually had to give them his birth certificate because his drivers license didn't have his two middle names but his social security card did.
Upon moving in, they failed to mention that the previous tenants had cats that pissed all over all of the rooms. When we posted a report to get them cleaned, they sent over a guy who told them that it was all new and that it smelled like we had a cat that sprayed all over the walls. But when we pull up the carpet, there was piss stains all the way to the floor beneath it! never did get rid of the smell.
They will be at your house at least once every 2 months, not to mention the '6-month' review where they had to send professionals to screw in a fixture plate and put batteries in the smoke alarms. Obviously something that was beyond us - Because they only work during the 9-5, Mon-Fri for repairs, we had to take a total of 7 days off from work over the course of 9 months in order to be available for them to come over.
They also skim over the fact that if you're looking to move, they will not verify that you are renting from them until you submit your 30 days. Also, you have to pay for the carpets to be professionally cleaned upon your departure (which is about a $200) and I am anticipating many other charges once we leave after reading some of these other reviews.
If you want to live across the street from your nosy Mother-in-Law, then you'll love renting from Kerr!
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