Hello:
We order from True Thai a lot. We even recommend the restaurant to friends. We usually eat-in and its nice ambience and service. Recently, I was trying to order a take-out over the phone and the person taking the order over the phone (male voice/might be the owner) was unhelpful and rude about the menu choices. And when I politely mentioned this over the phone to him at the end of the order, he hung up!
I guess they get too many customers and don't consider being polite of any importance in their business dealings.
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