They get two stars ONLY because they got us an amazing apartment. The down side, once we signed the lease and gave them the deposit (in late June) they said they'd get us our copy of the lease back by the tme we gave them their fee and the last months rent (in Mid July). Well we gave them the rest of their money and found out that our agent Valerie hadn't even given the lease to the landlord yet. She assured us it would get taken care of. August comes around and we still haven't gotten the lease and ourr agent stopped returning our calls. We called the agency directly and they sent her several emails and assured us that it would be handled. Our agent dodged our calls for two weeks before calling us back and saying that she'd had to go out of town for a funneral, a couple more days passed and still no lease. We finally went to the office and spoke to the office manager. He apparently told our agent off and apologized and promised to take over our acccount. They have ignored repeated requests to supply us with our landlords phone number. When we asked why we hadn't recieved our copy of the lease yet they tried to convince us that no one gets a lease before they move in. Not true. Most of the problems were caused by one unnattentive and generally bad agent. It was made worse by the fact that when we complained about our agent they simply sent her an email instead of getting someone else to deal with it.
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