I don't know what the guy above experienced, but that's Boulder for you...Tesla driving limousine liberals who expect to be fed grapes and courted with smiles and pleasantries before they don their finest Prada to do some cuttin'...
My experience: great customer service, friendly people, great advice. They steered me to the best saw I've ever had (I get comments on it all the time), done some adjustments for free (and my son and I got to see their warehouse. So cool. It is FULL of machines--no wonder the turn-around time can be a week or so).
I recommend Earl's to everyone who needs spectacular service or a new Stihl machine; Earl's is reliable and the folks who work there are straight-shooters.
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