I'm giving my experience 4 stars rather than 2 because my facial with Erin was fantastic, however the rest of the experience was somewhat lacking. The blonde front desk woman was rude and at one point turned her back to me while I was speaking to her. I have read previous reviews about the spa where it seems many others have experienced similar behavior from this woman and I am left wondering why she is still employed by the spa. I watched "the blonde woman" offer a beverage to some clients and not others - I was not one of them. It wasn't until Erin greeted me for my appointment that I was offered a drink followed by what is probably the best facial experience I have received to date - and I have travelled extensively to an embarrassing number of spas over the years. She was thorough, polite and an overall joy to talk to and I will definitely go back to the spa for that reason alone. I just hope they will address the problems in the reception area as it isn't very receptive.
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