I am extremely disappointed with my experience at Columbia Rovers. I made an appointment to have the fuel pump in my Discovery I replaced and was told by Brent, that they could see it the following afternoon for sure but possibly could be seen if I get the D1 there in the morning. So I arrange to have AAA deliver it that morning. I even called to notify Columbia Rovers that the tow truck was en route to their location with my vehicle. Upon calling a person who claimed to "not be the normal person who answers the phone" answers and explains that the owner Brent and JD are in a meeting. I leave my name and contact info to ensure they are aware who the SUV belongs to. I wait until 3pm on the day of delivery and call to inquire about when it will be complete. I am told that they had no idea whose vehicle it was and hadn't been touched yet. Frustrated, I asked how much longer it would be. They apologized and said it would be done by days end. A couple of hours later I get the call that the service is finished. I pick the D1 up and all seems well. Until I notice the next day that in the replacement process my rear cargo carpeting was torn in 6 separate spots. I call to alert them of this and am asked to bring it in for inspection. I do so that very day and am greeted by Brent who was less than sorry about the damage. He agrees to replace it but doesn't appear remorseful. I am left with a very poor overall experience.
** Update**
1 day after picking up my Land Rover from Columbia Rovers the newly installed fuel pump is not working properly. I call to notify Brent again of another problem with their workmanship and am told, "that is a new pump.." when I correct him that the receipt that he himself handed me listed it as "REBUILT". He then starts to back peddle and says, "it's my vehicles original assembly but the pump is new." SO it appears he selling me my own original equipment back to me for $400+ of my hard earned money. After this 3rd strike against this so called repair facility I started do some investigating into all of these positive reviews of this company. My findings are that they are responsible for the majority of these false positive reviews. That's right, they are posting positive reviews about themselves in order to present themselves as something more than they are not. I have traced each positive review by their IP and have also noticed that each "reviewer" only created their reviewing account to post one single review. And that one review is praising their service. Sounds awful fishy to me.
LAND ROVER OWNERS BEWARE OF THIS SHOP.
Pros: NONE
Cons: Poor Workmanship, Very Poor Customer Service
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