Horrible customer service. I went in at 11:34am and was told my oil change would take 1 hour, an hour and a half max. I normally wait with my car, but since the wait would be so long, I decided to go to Best Buy to kill the hour (this was the Glenwood Ave. location). When I went back, they said mine was the next one on the list. Thinking that once they started, it would be 30 minutes, I waited. They still had barely started on my car, after 30 minutes, so I went to get lunch. When I returned, 2.5 hours after I had dropped off my car, it was FINALLY finished, but nobody had called me to tell me it was done, which they told me they would do. They never explained anything about what they did to my car and didn't do any of the courtesy things other oil change places usually do. They obviously don't care about their customers. I will not go back there, even if they offered a free oil change.
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