Received a call from Gringer&Sons present store manager. He apologized for my experience and together we resolved the situation. He accepted my return and offered to do whatever was necessary to correct any issues I had.
This is the kind of service that Gringer&Sons built their reputation on for so many years.
I understand that one person can make a mistake as happened to me. But I am happy to say that management corrected this and I feel confident that I will be well serviced in the future.
Good for any company that corrects a mistakes and brings customers back.
I am impressed.
Cons: Poor service
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