Last year I purchased 2 new air conditioners from G&S and was quite pleased with the experience overall. Javier, the salesperson I worked with, was great. Very nice and extremely knowledgeable about all the different choices. The two men who delivered and installed the air conditioners were exemplary as well. Polite, efficient, on time, cleaned everything up perfectly, etc.
Then almost exactly 1 year later, mere weeks past the warranty period had ended, one of the units started having some trouble cooling,... during a week of solid 90 degree weather. I was disappointed and thought I'd simply have to buy a new one. I called and explained the situation to the manager, Luigi, who said ""this is unacceptable"" and resolved to replace the faulty unit immediately at no charge. Wow! He was the absolute nicest person you could ever hope to deal with, too. A true gentleman. I was, and still am, blown away by the incredible customer service I received here. Go with Gringer and Sons and feel safe in the knowledge that they truly care about their customers. You can buy appliances anywhere, but you'll never see this superb level of care and service with any other retailer. I literally could not be more impressed!
Pros: 5 star impeccable customer service
Cons: no cons whatsoever
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