I have been forced to edit my braiding experience. After our initial braid job, I made appointments to get our braids re-braided. By then, Grace did not care what kind of customer service she was giving. The times I took my two girls, each time she tried to ""pawn"" them off on the other braider. After I dropped my daughter off, Grace had her call me and tell me another lady wanted her to do her hair and she forgot to write it down! Before her work was great but when she did my youngest daughters hair, it did not last 2 weeks. Furthermore, I made my appointment and had to change it. She failed to make my take down appointment and wanted me to come late at night. The next day when I said something about it, she acted as if I did something wrong and refused to do my hair. I was left with an afro scrambling trying to find someone to do it. This was on a Sunday. Even though I had an appointment, Grace said 'she figured I didn't want my hair done so she made other plans'! What?!
Pros: Prompt, Clean Shop, Excellent final product!
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