After 3 weeks and 3 canceled appointments on their part my microwave is still not fixed and I went with another provider. The first appt. was canceled at 6 am day-of because the tech ""hurt his hand""(?) the night before. 2nd appt. was canceled 1 1/2 hours into the service window day-of, after I had taken another day from work, because the dispatcher ""Carol"" scheduled me on a day when she knew the tech was not working. 3rd appt. was canceled after they were already 1 1/2 hours late for their 5 hour service window, because ""the truck broke down in an area where the tech did not have service"" so they couldn't call me all day to tell me they would not be coming... again. When I called to complain service manager ""Dave"" (a real jerk) was completely unhelpful and simply threatened to cancel my appointment! I was stunned. This place is the pits. Roll the dice on ANYONE else before you try them, but I also hear from people in my building that ""Metro Appliance Repair"" sucks too.
You've been warned...and I feel better.
Pros: None.
Cons: 3 Cancelled appointments(!)/Threatened by service manager!
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