I actually was looking forward to having my first garlic burger from Cotton Bottom experience. Well when we arrived the place was busy (Friday afternoon around 1:30). The first thing we heard was the waitress/bartender whining that it was so busy. A customer was trying to pay his bill at the bar and mentioned his friends had never even had their order taken. Okay I thought, they are definitely understaffed. They had one cook and one server. That's it. I would venture a guess at probably 30 customers. When it was our turn to place our order it went like this...""Yes we would like 6 garlic cheeseburgers to go."" the server then said loudly to us ""No I can't do that"".pause.""So are you saying you won't serve us?"" she said ""Oh I'll serve you"" and we say ""okay we'll take 6 to go"". she said ""that will be at least 45 minutes to an hour"". We say ""okay that's fine we understand. We will be happy to have a drink while we wait."" She comes back. "" I can't do 6 to go! These people haven't been served! Those people on the patio are waiting for food!"" She was seriously yelling at us for wanting to order food. Like it was our fault that so many people wanted garlic burgers!! My husband and I looked at each other in astonishment and left. We were actually refused service! I have never in my life been treated so rudely. Not sure what the owners think of that kind of service but they won't see me again. I don't need to taste a garlic burger that bad!!
Cons: The worst customer service I have ever experienced EVER!
more