I used to go to The Crossings quite often, but haven't been in 2 years or so. The place is under new management/ownership now. So, I purchased a Groupon and went for a massage and day at the pool. Well, my massage was cut about 10 minutes short. (The time I had was very nice, but too short). I went for a 50 minute massage, plus a few minutes for the intake. What I got was 40 minutes TOTAL. The intake was verbal and she didn't even look at my chart to see what was going on with me. Also, my massage was just less than 40 minutes and she ran out for another client.
The biggest problem was the drinks by the pool. I had a glass of wine and was told afterwords that I'd be charged. Fine, so I checked out and the front desk person told me I had a zero balance. So I figured the drink was included w/ the day pass from the Groupon or someone had made a mistake. Come to find out, they charged me over $10 for a small glass of wine (I mean small, 5 oz or so), AND they charged me after I checked out. This was all just explained to me by the Spa Manager who would not refund my money, just kept saying that he was sorry and he'll let his manager know so they can improve their staff training.
Such a collosal disappointment, with a questionable bit of deceit thrown in = bad spa environment and even worse business! I will not ever be back and will make sure people know about the treatment I've received before they consider visiting The Crossings!
Pros: Beautiful view
Cons: Many
more