We had been looking for gas fireplace logs for awhile and 2 years ago bought from Polestar. From day one they didn't work right - overheated and had to put new parts in. ALWAYS kept the glass doors open when using. By the second winter they quit again. I thought the parts would be under warranty. WRONG. Told me I didn't take my glass doors off and that is why it overheated. I told them I had them open every time I ran it, which wasn't much because it uses a lot of gas. Special occasions only and the owner said he could put new ones in for $1400. The original cost $1600. The tech felt real bad and I could tell by the way he was acting that he felt it was a rip off that he didn't even bother giving me the $200 bill for the cleaning of the furnace. They have also worked on our rental properties and ripped us off quite often. Last year we had a clogged drain in one home and they came out twice and wanted to run a new line, charge us a bundle and then guess what it still doesn't
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