Two weeks ago my air conditioner went out. I called around to several places but Polestar was the only company that would come out within the week! I was hesitant to use them because of the reviews but after checking with the Better Business Bureau and checking their availability I decided to give them a shot. They came out the next morning and diagnosed the problem - I had several parts that needed replaced. They searched for the parts and a warranty issue came up. After calling several different locations they found that necessary paperwork hadn't been submitted by the company who installed my unit so the warranty was not valid. After more calling around they found a distribution company that would honor the warranty. Their perserverance saved me a lot of money and a lot of time and I will definitely be getting a service plan from them so I can continue with their excellent service!
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