I have been a customer for over 2 years. I took my dog to the Galloway P'etcetera yesterday to have him groomed (same cut as every other visit. My husband picked him up and when I got home, I realized that they did not groom him the way I had requested (as written on the card). My husband called and explained to issue to the owner and was told the groomers would be in at 9:30 this morning and to bring our dog back in to get it corrected. When my husband got there at 9:40 -no groomers and the owner then blamed us for their error (because my husband didn't catch it when the dog was picked up). I will NEVER take any of my animals back to the place. What company owner blames a customer (long standing customer) for his employee's error. He won't do it to us again - they just lost our business forever!
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