Issue 1: Food Poisoning/Management Attitude
We attended Ruth's Chris Steak House and within hours my girlfriend was extremely sick from presumed food poisoning (we contacted the family doctor after hours which is something I haven't done in quite some time). We don't eat out frequently and although the food and service in restaurant was excellent, I am giving a review of 1 star because of the response of the CEO regarding the experience.
We contacted the company the next day to alert them of the illness and they responded with a written letter apologizing and saying that since they received no other complaints and that they only serve the finest food, please dine with us again. Considering the reputation of this restaurant, I expected a different tone in the letter which basically suggested in many words that the restaurant was not at fault and will not even provide a free dinner or dessert! From the tone and words in the letter, I can only conclude that they either do not believe that the illness is related to the dining experience or that our business is not worth their attention.
Yes, their food *is* good, and the service in restaurant was excellent as others say, but out of principle I will not dine here and hope others at least consider how this attitude is not a desirable one coming from a fine dining establishment.
Issue 2: Mixed Drink Quality
We had gone over to the standing bar to get a few mixed drinks, the first drink I ordered for my girlfriend, they forgot and simply gave her what I ordered for myself. The second drink order was a cosmo that tasted like paint thinner. By this time we had 2 drinks that were not what my girlfriend wanted, overall not excellent. When they got the drinks right they were not bad, but there was quite a bit of trial and error there to get through it.
Pros: Polite Waitstaff
Cons: Food Poisoning, Mixed drinks were poor quality
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