My life-long vision of having a wonderful experience in shopping for my wedding dress was dashed by Enchanting Moments. Excited to select my dress, my mother and I arrived early for our appointment only to be taken 40 minutes late with no apology. When Lisa, the bridal consultant, finally took us back she seemed like it was a bother for her to be there. After a difficult start, I considered leaving but decided since we traveled from Raleigh I would give it a chance. Looking back, I wish I would have left. When trying on dresses in a room without a mirror, Lisa brought them in without letting me see them from the front. How odd that I could not see a dress until I walked out where others could see it before me? It was the most bizarre shopping experience -- one that caused me to feel vulnerable instead empowered. Surprisingly, I did find a beautiful dress only to then find out that it was well over the budget I provided. Since my mother and I loved it, we decided to make the purchase and take Lisa's suggestion to pay for a ""rush"" delivery. After the promised delivery date passed and I had not heard from the store, I called and emailed before finally receiving a response that my dress would arrive later than promised. I was shocked at the lack of concern for the customer. It gets worse. When I arrived for my first fitting appointment, I was taken late again without apology. When I saw my dress in the fitting room, I realized that my sash was not there. Lisa, who now made herself scarce, had not informed me beforehand about the sash and was not available to help me dress. So much for spending thousands of dollars for a nice experience. One positive was working with the woman completing my alterations. She was WONDERFUL, professional, kind, and amazing at her job. When I came back again weeks later to try on my altered dress, the sash was still not there and Lisa again made herself scarce during my appointment. The woman in alterations had to help me dress, and then I had to seek out Lisa to discuss my missing sash. She did not offer any solutions or assurances and I had to insist that she mail it to me. Amazing that in this economy, EM is not interested in customer service. Just so you know, EM also does not give you a hanging bag for your wedding dress. Seriously. I am left to wonder if the contrasting reviews for this store are due to which consultant is assigned to you. I should have shopped at a store where someone would appreciate my business and enjoy what they do.
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