My husband and I with our 3 kids went into Drivers select on a friday and spent the whole day in there literally from 9:30am to 9pm. However we did leave for a short amount of time. They did try everything they could trying to get us with no money down but not a car that a family of five could fit into. So they wanted money down for the car we wanted. The manager Allen seemed to run around and tried to help us but he couldnt get names straight he was dealing with so many people.
We did not know if we could do it so I wanted to go home and sleep on it and they were also supposedly trying to figure something else out. That saturday I tried getting a hold of them to find out what they were trying to do and they would not return phone calls or answer when I called to tell me if they found something different. My husband had also lost his cell in the car and they told us they did not find it but we know it was left in there.
So after was all said and done they didn't care once we had left. My husband and i decided we could put the money down so we went to get the dodge charger. Well we were still there with our 3 kids for another 4 or 5 hours trying to sign papers. They didn't offer us any warranty or gap on the loan.
After all was said and done we headed home. The following morning I got a phone call from a dealership we were trying to get to finance us from saturday. He tells me they are using the same bank and the approval is good there too and they had lower prices on the same cars. So I did my research and the car we had was $500 to $1000 over retail according to edmunds, nada, and kbb (which is always high). The cars they had at the other dealership were $2500 cheaper for the same car, what would you do? So we found an even better car that was $1500 under retail value. We decided to return our vehicle because as stated on their phone lines and website # Full Refund Within 48 hours - No Questions Asked! Well we did felt bad but it was the wiser decision on our part to return it.
When we tried returning it the manager Allen started giving me a guilt trip and stating how hard he worked on it blah blah blah. I told him how very sorry I was but this was nothing I was doing to him. He checked out the car and I told him there was no reason to be mean I wanted to do this and leave. He started yelling at me. My mother was with me and she never raises her voice. She told him we needed to leave and needed to get this process done quickly. He snapped at her and told her he would make it as hard on her as he could. He started yelling and was being very vulgar.
In the middle was my 3 kids we were trying to put in her car. I was so upset I called the direct line to get a hold of someone above them. As I was doing this a gentleman walked up to the car and asked what was wrong. I told him and he said he would take care of Allen and he would help us get it done quick. He happened to be the COO. Five minutes later Allen changed his tone and we were out of there. It was a nice dealership to start but if you have any thought in your mind you want to return the car just don't sign papers. They did not stand by their word on no questions asked because they kept repeating why why etc.
Overall I was disappointed I had to return the car but we just found a better deal at a better price! Be careful when dealing with them.
Pros: Nice Employees
Cons: Horrible management and they do not stand behind their word.
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