I was just as pleased with Grace and her work as the customers who wrote the previous reviews, but time has definitely changed my opinion. When I met Grace in 2010, I was one of her first customers and she did not have a huge clientele so she was extremely accomodating. Now that her client base has grown, I have definitely seen a change in the level of her customer service. My hair is natural and is shoulder length once it is straightened. I made an appointment two weeks in advance to get micros braids, only to get to Graces's salon and be told that the micros can't be done because my hair was too long. I was in shock because I, nor anyone else that I spoke to, had ever heard of such a thing. So eventutally I had to settle for a hair style that I did not want because Grace or the other braider refused to braid my hair in the micros. It was pouring down rain and I was not up for driving around to find another salon. Also, good luck getting that free take-down that's supposed to be included with your hair style. I called at least twice a week for two weeks straight and could not get an appointment for my take-down. I finally had to pay to have them removed somewhere else. But I am happy that Grace has shown such poor customer service and I was forced to find another salon. A co-worker referred me to African Nubian Queens Hair Braiding in Durham and they were beyond excellent. They had no issue with the length of my hair. It is definitely worth the drive from Raleigh.
Pros: Professional environment, Top notch work
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