This company admittedly did not follow the directions on the chemical they used to clean after a grease fire. Every surface they touches with this chemical was ruined, including leather sofa, brass, walls, and cabinets. They refused any recourse except $1300 from their insurance company which wouldn't even restore one item's cost.
Pros: Can't think of one
Cons: Rude, Condescending, Mocking Management
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