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Do they know what Customer Service means??? - Review by citysearch c | Cocoa Couture

Cocoa Couture

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Do they know what Customer Service means??? 6/14/2010

Was shocked at the lack of customer service this place provided. I hear that they act differnt when it is for your wedding dress, but if shopping for Bridesmaids and mother of the bride dress--better not interrupt the tv show that the MANAGER is watching...Really--Not a way to run a business that is supposed to be focused on the Best customer service of your life because it is the most important day of your life--or at least the most memorable! My recommendation is for the sales staff to take some lessons on customer service and paying attention to the people that are potiential clients and turn off the TV as well as stop having conversations across people in front of your customers that have nothing to do with the people standing in front of you. If I had one of my managers do what he did to us--He would of been warned or if second offense--FIRED !!! Oh and cant forget -dont ask them anything about where to go to try things on, help with trying things on or what colors things come in--because it is supposed to be ASSUMED that you already know that !!! NOT a very personable business--their NOSES are up in the air--and def need to come back down to earth -at least eye level with your customers!!!!! I did NOT give them my business--I drove an hour further to give my business to someone else who actually talked to us more than 2 words! Pros: Is there anything--Wouldnt give them ANY of my business... Cons: NO Customer Service !!!! more
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