I've been going to the Day Spa for over 12 years (less frequently in recent years). All of the onus lies with the customer and it comes off as disingenuous. The worst part is that some things are minor but they don't show management/owners in the best light. If you forget to mention an advertised special you won't get it & gift cards cannot be used for gratuity- if they wanted to make it work they would - other places do. I agree with the comments about it not always being relaxing and after reading about the cancer discrimination I am mortified.
Pros: always has openings- easy to get appointments
Cons: not always relaxing
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