After reading some of these reviews, one has to wonder what some folks are looking for in a medical facility in current times. What seems to be simple billing misunderstandings get blown out of proportion and should be easily fixable at the right level. Others acknowledge that they get great care at Kelsey, but it is tough getting in to see their physicians. Others are comparing Kelsey to a hospital, when in fact it is large clinic. Others remember kid glove customer care from the good old days, as do I. The relevant points would include the fact that most if not all medical institutions have been affected by the changes in health care and the resulting compensation from insurance companies and patients. It also should include the fact that KS was recently touted as one of the best values in providing care in the country. Concierge care, maybe not. But Kelsey has provided adequate care, with reasonable waiting times, reasonable access to doctors, etc. to me and my family since the mid '70's. During that time, I've been to numerous other medical institutions. They all have variable levels of customer service. Sometimes it is dependent on patient load that day, who you are addressing, how you address them, etc. Seem that the key here is reasonableness. Reasonable expectations are usually satisfied a little easier in any circumstance. If I or my family has a medical need that can be satisfied by the staff at Kelsey Seybold, that is where we are heading.
Pros: Convenient locations, good doctors, competent staff
Cons: Modern day medical institution
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