N. Eldridge and 1960 location: I called to set up a new patient appointment and was treated cordially by the facility manager, Mike; however, when I called back to cancel my appointment (after having read HORRIBLE reviews on CitySearch), I was treated with less than cordial service... The girl who took my call, Antoinette (or whatever she called herself- unintelligible speech), not only was abrupt and rude, but hung up on me when I stated I did not want to reschedule my appointment. Upon calling her back to find out why she hung up on me, I was, again, treated with disdain when she said, "I thought we was through talkin'... You wasn't done?" Needless to say, I called to speak with Mike and was placed on hold each and every time I called back (5 times); until, on the sixth attempt, I was able to catch him. I explained what happened and he stated that his folks were "still in training." It appears that Lovett Dental needs to either re-train their staff or hire more professional and courteous folks to run their offices. If I could give them zero stars, I would! WARNING: DO NOT GO TO LOVETT DENTAL... EVER!!!
Pros: NOTHING
Cons: Service (or lack thereof) and facility
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