Like just about every other person who's commented, my experience at Prominence has been terrible and far and away the worst experience with any company's managerial team that I've ever encountered within any business of any kind. For one, I've received letters claiming I have a dog (I don't) and trying to backdate charges of over $800. The property manager at the time (I think they've changed at least once) or the person claiming to be - he was someone at the corporate office who naturally isn't at the location itself at any point or so it seems, told me the charges would be removed on my next statement when I called to address the random letter on my door. 6 Months later, it's naturally still an issue even though he HIMSELF was the person who came to VERIFY whether or not I'd had any animals at my offering for him to do so. For the past 2.5 weeks, I've had a broken pipe under my sink and despite over 20 calls and 3 letters, they failed to make repairs within 48 hours per the lease agreement. Additionally, when it got so bad that I'd told them they as a landlord were in violation of their responsibilities per California Civil Code (no sink function = dirty dishes = mold = flies = health issue) and told them I'd be deducting the necessary eat-out meals I've had to take since I've been unable to eat at home, I've since received 2 additional letters from them in what appears to be retalliation claiming (a) they were prevented access to the unit (I'll add that they missed entirely 3 appointments THEY SET to fix the problem without so much as an apology) and (b) that I have a roommate (I don't) and that I'm in violation of my lease. In essence, it's been nothing but problems and headaches; if I was any more than a month away from the end of my agreement for this terribly-run organization, I'd frankly have just left the unit and considered them as having broken my lease as per California Civil Code and seen them in small claims court. It seems in all likelihood that I'll see them there anyway. As one other reviewer put, this place seems like a class-action lawsuit waiting to happen. Don't move here; the security doesn't even check for verification of guests, the parking is atrocious, property management is terrible. By all means feel free to email me and I will be more than glad to discuss it with you. If you are checking out these places and happen to come across a protestor standing on the sidewalk in front of the units come June 2010, it may just be me.... or, who knows, one of the PLETHORA of unsatisfied tenants who got suckered in by their promises of service and the appearance and grandeur and luxury. I'd bet anything you'd be more than let down.
Pros: They look nice... from the first appearance on the outside
Cons: Name it
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