Either the most pompous staff in all of Brooklyn or one that simply lacks in the fundamentals of business and common sense. On a Thursday night at 10.15 pm, I was told that they were too busy for a take out order of one pizza - the implication being that multiple pies or a bigger order would have been taken. Ok, that sometimes happens, though it shouldn't - the amount of time before ready should simply increase. Two days later, I called at 11.58 am to order another takeout pizza. The woman answering the phone told me that the kitchen doesn't open until noon - she claimed it was 11.55 am. Even if she was right, which she was not, she doesn't have the sense to take my order then and add FIVE minutes to the amount of time it might have taken to cook the pizza? I even asked her this question to which she repeated that the kitchen opens at noon. I'm expected to call back at the stroke of noon to place my order. i have heard mixed things about Franny's but still felt compelled to try them out. At this point, they will never get a dime from me and I hope they're in great standing with their current customer base because they clearly have no interest in adding new ones.
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