I have waiting for two weeks for these people to order a part to fix my vessel sink. How hard is it to pick up the phone and order a part? I found the part at Lowe's on line. Everytime that I called them, they had no recollection of who I was. I kept gettting lost in their lousy customer service. Today, Friday May 14th, I waited all afternoon at my house for them to come and fix my sink (after waiting 2 weeks) and they not only did not show up but again had NOT ORDERED the part and did not have me in their system. They had not scheduled me for that day's repairs. I am angry for having wasted my time with this unprofessional company. They hung me out to dry. They wasted my time. My vessel sink is still broken. I wasn't even on their list. I recommend that you do not waste your time them either.
Pros: They at least answered the phone
Cons: Made empty promises and then hung me out to dry
more